Author Question: A chronologically ordered representation of the steps that make up the frontstage of a service ... (Read 15 times)

joesmith1212 · **on:** Jun 29, 2018

A chronologically ordered representation of the steps that make up the frontstage of a service performance from a customer's point of view is called a
a. service script.
b. service blueprint.
c. supplementary service sequence.
d. complex service offering.
e. divergent service offering.

Question 2

Why do most franchisees choose to go into business with a franchised company?
a. a successful franchising operation would satisfy some of their wants and desires.
b. they have finally decided to try something on my own..
c. they are seeking a change in their life.
d. all of the above.

heyhey123 · **Reply #1 on:** Jun 29, 2018

Answer to Question 1

a

Answer to Question 2

D. Typically, the prospective franchisee is seeking a change in their life; otherwise they would not be seeking to obtain a new business on a full-time basis. Most successful franchisees are individuals who have finally decided that they wish to try something on my own.. They have needs, wants, and desires which can be satisfied by a successful franchising operation. They have a strong interest in the product or service which the franchisor is offering.