This topic contains a solution. Click here to go to the answer

Author Question: A chronologically ordered representation of the steps that make up the frontstage of a service ... (Read 42 times)

joesmith1212

  • Hero Member
  • *****
  • Posts: 549
A chronologically ordered representation of the steps that make up the frontstage of a service performance from a customer's point of view is called a
 a. service script.
  b. service blueprint.
  c. supplementary service sequence.
  d. complex service offering.
  e. divergent service offering.

Question 2

Why do most franchisees choose to go into business with a franchised company?
 a. a successful franchising operation would satisfy some of their wants and desires.
  b. they have finally decided to try something on my own..
  c. they are seeking a change in their life.
  d. all of the above.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

heyhey123

  • Sr. Member
  • ****
  • Posts: 353
Answer to Question 1

a

Answer to Question 2

D. Typically, the prospective franchisee is seeking a change in their life; otherwise they would not be seeking to obtain a new business on a full-time basis. Most successful franchisees are individuals who have finally decided that they wish to try something on my own.. They have needs, wants, and desires which can be satisfied by a successful franchising operation. They have a strong interest in the product or service which the franchisor is offering.




joesmith1212

  • Member
  • Posts: 549
Reply 2 on: Jun 29, 2018
Thanks for the timely response, appreciate it


Dinolord

  • Member
  • Posts: 313
Reply 3 on: Yesterday
Great answer, keep it coming :)

 

Did you know?

Blood in the urine can be a sign of a kidney stone, glomerulonephritis, or other kidney problems.

Did you know?

Nearly 31 million adults in America have a total cholesterol level that is more than 240 mg per dL.

Did you know?

Side effects from substance abuse include nausea, dehydration, reduced productivitiy, and dependence. Though these effects usually worsen over time, the constant need for the substance often overcomes rational thinking.

Did you know?

Illness; diuretics; laxative abuse; hot weather; exercise; sweating; caffeine; alcoholic beverages; starvation diets; inadequate carbohydrate consumption; and diets high in protein, salt, or fiber can cause people to become dehydrated.

Did you know?

Eating food that has been cooked with poppy seeds may cause you to fail a drug screening test, because the seeds contain enough opiate alkaloids to register as a positive.

For a complete list of videos, visit our video library