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Author Question: Hotel manager Pearl wants her staff to improve their customer service. Which one of the following ... (Read 51 times)

V@ndy87

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on: Jul 6, 2018
Hotel manager Pearl wants her staff to improve their customer service. Which one of the following approaches is the most likely to lead to improvements?
 
  A) Conducting small discussion groups about the importance of good customer service
  B) Requiring that the staff access the same app about good customer service
  C) Requiring that the staff all read the same article about good customer service
  D) Suggesting that the staff access the same YouTube video about terrible customer service

Question 2

Pamela knows that she received a visible reward from the company when ________.
 
  A) the payroll department is informed of the reward
  B) the award arrives the first of the month
  C) coworkers are aware she received the reward
  D) she can use it to purchase something at a store
Human Relations for Career and Personal Success: Concepts, Applications, and Skills ¦ DuBrin ¦ 11th Edition
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aidanmbrowne

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Reply #1 on: Jul 6, 2018
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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V@ndy87

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Reply 2 on: Jul 6, 2018
Great answer, keep it coming :)

ricroger

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Reply 3 on: Yesterday
Excellent

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