This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Hotel manager Pearl wants her staff to improve their customer service. Which one of the following ... (Read 60 times)

V@ndy87

  • Hero Member
  • *****
  • Posts: 571
on: Jul 6, 2018
Hotel manager Pearl wants her staff to improve their customer service. Which one of the following approaches is the most likely to lead to improvements?
 
  A) Conducting small discussion groups about the importance of good customer service
  B) Requiring that the staff access the same app about good customer service
  C) Requiring that the staff all read the same article about good customer service
  D) Suggesting that the staff access the same YouTube video about terrible customer service

Question 2

Pamela knows that she received a visible reward from the company when ________.
 
  A) the payroll department is informed of the reward
  B) the award arrives the first of the month
  C) coworkers are aware she received the reward
  D) she can use it to purchase something at a store
Human Relations for Career and Personal Success: Concepts, Applications, and Skills ¦ DuBrin ¦ 11th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

aidanmbrowne

  • Sr. Member
  • ****
  • Posts: 305
Reply #1 on: Jul 6, 2018
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 55% of students answer this correctly


V@ndy87

  • Member
  • Posts: 571
Reply 2 on: Jul 6, 2018
YES! Correct, THANKS for helping me on my review

Sarahjh

  • Member
  • Posts: 370
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

More than 4.4billion prescriptions were dispensed within the United States in 2016.

Did you know?

People who have myopia, or nearsightedness, are not able to see objects at a distance but only up close. It occurs when the cornea is either curved too steeply, the eye is too long, or both. This condition is progressive and worsens with time. More than 100 million people in the United States are nearsighted, but only 20% of those are born with the condition. Diet, eye exercise, drug therapy, and corrective lenses can all help manage nearsightedness.

Did you know?

Aspirin may benefit 11 different cancers, including those of the colon, pancreas, lungs, prostate, breasts, and leukemia.

Did you know?

Glaucoma is a leading cause of blindness. As of yet, there is no cure. Everyone is at risk, and there may be no warning signs. It is six to eight times more common in African Americans than in whites. The best and most effective way to detect glaucoma is to receive a dilated eye examination.

Did you know?

Blood is approximately twice as thick as water because of the cells and other components found in it.

Pearl Jam - Last Kiss Pearl Jam - Last Kiss
The Two-Step Persuasion Technique to Encourage Community Service The Two-Step Persuasion Technique to Encourage Community Service
Regular staff meetings increase the efficiency of the medical office staff. Regular staff meetings increase the efficiency of the medical office staff.
Many gasoline service stations have signs posted warning customers to place plastic fuel containers ... Many gasoline service stations have signs posted warning customers to place plastic fuel containers ...
A form that the customer should fill out if there is a driveablilty concern to help the service ... A form that the customer should fill out if there is a driveablilty concern to help the service ...
Types of ecosystem service vs. total global value per year Types of ecosystem service vs. total global value per year
Video: Introduction to Spirometry

For a complete list of videos, visit our video library