Author Question: Hotel manager Pearl wants her staff to improve their customer service. Which one of the following ... (Read 54 times)

V@ndy87 · **on:** Jul 6, 2018

Hotel manager Pearl wants her staff to improve their customer service. Which one of the following approaches is the most likely to lead to improvements?

A) Conducting small discussion groups about the importance of good customer service
B) Requiring that the staff access the same app about good customer service
C) Requiring that the staff all read the same article about good customer service
D) Suggesting that the staff access the same YouTube video about terrible customer service

Question 2

Pamela knows that she received a visible reward from the company when ________.

A) the payroll department is informed of the reward
B) the award arrives the first of the month
C) coworkers are aware she received the reward
D) she can use it to purchase something at a store

aidanmbrowne · **Reply #1 on:** Jul 6, 2018

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