Author Question: An important fact about customer loyalty is that a. repeat business has a small, but positive ... (Read 79 times)

Frost2351 · **on:** Jul 7, 2018

An important fact about customer loyalty is that

a. repeat business has a small, but positive impact on profits. b. the money required to retain customers is often a poor investment.
c. customer retention increase profits substantially.
d. customer retention has a small, indirect impact on profits.

Question 2

Psychotherapy is method of treating emotional problems that attempts
to find the right combination of drugs to bring about a cure.

Indicate whether the statement is true or false