An important fact about customer loyalty is that a. repeat ...

[Frost2351]

An important fact about customer loyalty is that
 
  a. repeat business has a small, but positive impact on profits. b. the money required to retain customers is often a poor investment.
   c. customer retention increase profits substantially.
   d. customer retention has a small, indirect impact on profits.

Question 2

Psychotherapy is method of treating emotional problems that attempts
   to find the right combination of drugs to bring about a cure.
 
  Indicate whether the statement is true or false

[underwood14]

Answer to Question 1

c

Answer to Question 2

F

[Frost2351]

Gracias!

[blakcmamba]

Excellent