Which of the following is a service guideline that demonstrates patient/client satisfaction?
A) Address the patient by his or her first name.
B) Make eye contact and smile.
C) Tell the patient your name but do not disclose your title or what you do.
D) Discourage patients from asking questions.
Question 2
The Hippocratic Oath established one of the earliest principles that guide physicians, which is:
A) stay up to date on advancements in your field.
B) first, do no harm.
C) treat people with kindness and concern.
D) always do your best.
