Which of the following is a service guideline that demonstrates patient/client satisfaction?
A) Address the patient by his or her first name.
B) Make eye contact and smile.
C) Tell the patient your name but do not disclose your title or what you do.
D) Discourage patients from asking questions.
Question 2
The Hippocratic Oath established one of the earliest principles that guide physicians, which is:
A) stay up to date on advancements in your field.
B) first, do no harm.
C) treat people with kindness and concern.
D) always do your best.
Medical assistants can quickly pull up a patient record when a phone call is received.
Types of Health Insurance Service Coverage
The physician will begin visual inspection of the patient immediately upon entering the examination ...
A goniometer is used to measure range of motion of the patient’s arm.
The malfunction indicator lamp might be labeled “service engine soon,” which can cause ...
Client positioned and draped