When trying to improve gaps in the service encounter, management must raise customer expectations to ...

Author Question: When trying to improve gaps in the service encounter, management must raise customer expectations to ... (Read 29 times)

809779

Hero Member
Posts: 579

on: Aug 10, 2018

When trying to improve gaps in the service encounter, management must raise customer expectations to a level higher than the service provided.

Indicate whether the statement is true or false

Question 2

Where were the Fred Harvey restaurants located?

a. Monaco
b. Southwestern Ireland
c. Southwestern United States
d. Throughout Scotland
e. Throughout Wales

1_Step_At_ATime

Sr. Member
Posts: 342

Reply #1 on: Aug 10, 2018

Answer to Question 1

FALSE

Answer to Question 2

C

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