Telephone trainers suggest you first determine who the caller is ...

[Davideckstein7]

Telephone trainers suggest you first determine who the caller is before you let the caller know whether your supervisor is available.
 
  Indicate whether the statement is true or false.

Question 2

Empathy means you must be certain your message is understood from the caller's point of view.
 
  Indicate whether the statement is true or false.

[GCabra]

Answer to Question 1

F

Answer to Question 2

F

[Davideckstein7]

YES! Correct, THANKS for helping me on my review

[Hdosisshsbshs]

Thanks for the timely response, appreciate it