Author Question: Transferring calls is effectively accomplished most often when the office professional knows how to ... (Read 51 times)

colton · **on:** Aug 22, 2018

Transferring calls is effectively accomplished most often when the office professional knows how to transfer the calls.

Indicate whether the statement is true or false.

Question 2

A clear voice increases your effectiveness and _______________

a. Shows that you are ready and willing to help.
b. Projects courtesy, confidence, and enthusiasm.
c. Allows the customer to ask for clarity.
d. Both A and B