Transferring calls is effectively accomplished most often when ...

[colton]

Transferring calls is effectively accomplished most often when the office professional knows how to transfer the calls.
 
  Indicate whether the statement is true or false.

Question 2

A clear voice increases your effectiveness and _______________
 
  a. Shows that you are ready and willing to help.
  b. Projects courtesy, confidence, and enthusiasm.
  c. Allows the customer to ask for clarity.
  d. Both A and B

[jgranad15]

Answer to Question 1

F

Answer to Question 2

B

[colton]

Thanks for the timely response, appreciate it

[bulacsom]

Excellent