« previous next »

Author Question: Which of the following best presents the bad news in a message refusing a customer's claim? A) We ... (Read 88 times)

APUS57

  • Hero Member
  • *****
  • Posts: 571
on: Jun 23, 2018
Which of the following best presents the bad news in a message refusing a customer's claim?
 A) We are sorry that we cannot give you a full refund for your DVD player.
 B) Because you damaged the DVD player by trying to repair it yourself, we are unable to give you a full refund.
 C) The damage to your DVD player is not covered by the warranty, as explained in the enclosed copy of the warranty that came with your DVD player.
 D) Although a full refund cannot be issued, we would be happy to repair your DVD player for a nominal fee.

Question 2

You can soften the blow of the bad news in refusing a typical request or claim by
 A) emphasizing the bad news.
 B) using the active voice.
 C) implying the refusal.
 D) accentuating the negative.


enass

  • Sr. Member
  • ****
  • Posts: 380
Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

C


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Children of people with alcoholism are more inclined to drink alcohol or use hard drugs. In fact, they are 400 times more likely to use hard drugs than those who do not have a family history of alcohol addiction.

Did you know?

More than nineteen million Americans carry the factor V gene that causes blood clots, pulmonary embolism, and heart disease.

Did you know?

The tallest man ever known was Robert Wadlow, an American, who reached the height of 8 feet 11 inches. He died at age 26 years from an infection caused by the immense weight of his body (491 pounds) and the stress on his leg bones and muscles.

Did you know?

If you use artificial sweeteners, such as cyclamates, your eyes may be more sensitive to light. Other factors that will make your eyes more sensitive to light include use of antibiotics, oral contraceptives, hypertension medications, diuretics, and antidiabetic medications.

Did you know?

As the western states of America were settled, pioneers often had to drink rancid water from ponds and other sources. This often resulted in chronic diarrhea, causing many cases of dehydration and death that could have been avoided if clean water had been available.

Face-to-face communication is the richest channel to relay a message from the sender to a receiver. Face-to-face communication is the richest channel to relay a message from the sender to a receiver.
Instructions for Completing the CMS-1500 (02/12) Claim Form Continued Instructions for Completing the CMS-1500 (02/12) Claim Form Continued
A completed CMS-1500 (02/12) claim for Procedure 15-5 A completed CMS-1500 (02/12) claim for Procedure 15-5
Trump coverage in major news networks Trump coverage in major news networks
Translation of an RNA message into a protein Translation of an RNA message into a protein
A hypothesis test is performed to test the claim that a population proportion is greater than ... A hypothesis test is performed to test the claim that a population proportion is greater than ...
Video: Febrile Seizure

For a complete list of videos, visit our video library