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Author Question: You will use the direct strategy for your message when the bad news is not damaging, when the ... (Read 74 times)

justinmsk

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on: Jun 23, 2018
You will use the direct strategy for your message when the bad news is not damaging, when the receiver might overlook the bad news, when directness is preferred, and when
 A) the bad news threatens the customer relationship.
 B) the bad news is unexpected.
 C) firmness is necessary.
 D) the bad news will provoke a hostile reaction.

Question 2

Taylor must send a bad-news message to a client and indicate to her that he will be unable to meet a delivery deadline. What should Taylor do first?
 A) Select a soothing color of stationery for the message.
 B) Gather information about his reasons for not meeting the deadline.
 C) Write the opening of his message.
 D) Analyze the bad news to see how it will affect his reader.


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missalyssa26

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Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

D


justinmsk

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Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)

bigcheese9

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Reply 3 on: Yesterday
Wow, this really help

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