This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: You will use the direct strategy for your message when the bad news is not damaging, when the ... (Read 63 times)

justinmsk

  • Hero Member
  • *****
  • Posts: 524
on: Jun 23, 2018
You will use the direct strategy for your message when the bad news is not damaging, when the receiver might overlook the bad news, when directness is preferred, and when
 A) the bad news threatens the customer relationship.
 B) the bad news is unexpected.
 C) firmness is necessary.
 D) the bad news will provoke a hostile reaction.

Question 2

Taylor must send a bad-news message to a client and indicate to her that he will be unable to meet a delivery deadline. What should Taylor do first?
 A) Select a soothing color of stationery for the message.
 B) Gather information about his reasons for not meeting the deadline.
 C) Write the opening of his message.
 D) Analyze the bad news to see how it will affect his reader.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

missalyssa26

  • Sr. Member
  • ****
  • Posts: 327
Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

D


justinmsk

  • Member
  • Posts: 524
Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

blakcmamba

  • Member
  • Posts: 335
Reply 3 on: Yesterday
:D TYSM

« previous next »
 

Did you know?

GI conditions that will keep you out of the U.S. armed services include ulcers, varices, fistulas, esophagitis, gastritis, congenital abnormalities, inflammatory bowel disease, enteritis, colitis, proctitis, duodenal diverticula, malabsorption syndromes, hepatitis, cirrhosis, cysts, abscesses, pancreatitis, polyps, certain hemorrhoids, splenomegaly, hernias, recent abdominal surgery, GI bypass or stomach stapling, and artificial GI openings.

Did you know?

Anesthesia awareness is a potentially disturbing adverse effect wherein patients who have been paralyzed with muscle relaxants may awaken. They may be aware of their surroundings but unable to communicate or move. Neurologic monitoring equipment that helps to more closely check the patient's anesthesia stages is now available to avoid the occurrence of anesthesia awareness.

Did you know?

Atropine was named after the Greek goddess Atropos, the oldest and ugliest of the three sisters known as the Fates, who controlled the destiny of men.

Did you know?

If all the neurons in the human body were lined up, they would stretch more than 600 miles.

Did you know?

Interferon was scarce and expensive until 1980, when the interferon gene was inserted into bacteria using recombinant DNA technology, allowing for mass cultivation and purification from bacterial cultures.

A gasoline direct-injection system injects fuel under high pressure directly into the combustion ... A gasoline direct-injection system injects fuel under high pressure directly into the combustion ...
Remy Shand - Take a Message Remy Shand - Take a Message
Direct Immunoassays Direct Immunoassays
Apply direct pressure along upper trapezius, turning the head to access the area. Use your thumb to ... Apply direct pressure along upper trapezius, turning the head to access the area. Use your thumb to ...
Apply effleurage and direct pressure on attachments of pectoralis minor. Lift one arm off the table ... Apply effleurage and direct pressure on attachments of pectoralis minor. Lift one arm off the table ...
Direct Development vs. Incomplete Metamorphosis Direct Development vs. Incomplete Metamorphosis
Video: Ear Animation

For a complete list of videos, visit our video library