Author Question: Whether to use the direct or indirect strategy in composing a bad-news message depends largely on ... (Read 136 times)

nenivikky · **on:** Jun 23, 2018

Whether to use the direct or indirect strategy in composing a bad-news message depends largely on ________.
A) the situation
B) the reaction you expect from the audience
C) your goals
D) all of these choices

Question 2

You should explain the reasons for a negative message except in job refusals and ________.
A) problems with customer orders
B) credit denials
C) refusals of routine workplace requests
D) communication involving layoffs