Whether to use the direct or indirect strategy in composing a ...

[nenivikky]

Whether to use the direct or indirect strategy in composing a bad-news message depends largely on ________.
 A) the situation
  B) the reaction you expect from the audience
  C) your goals
  D) all of these choices

Question 2

You should explain the reasons for a negative message except in job refusals and ________.
 A) problems with customer orders
  B) credit denials
  C) refusals of routine workplace requests
  D) communication involving layoffs

[vkodali]

Answer to Question 1

D

Answer to Question 2

B

[nenivikky]

Thanks for the timely response, appreciate it

[LVPMS]

Excellent