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Author Question: You should avoid apologizing in a negative-news message because doing so admits responsibility. ... (Read 69 times)

fnuegbu

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on: Jun 23, 2018
You should avoid apologizing in a negative-news message because doing so admits responsibility.
  Indicate whether the statement is true or false

Question 2

A good way to begin a negative-news letter to a faithful customer is to show appreciation for the reader's business.
  Indicate whether the statement is true or false


Sammyo

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Reply #1 on: Jun 23, 2018
Answer to Question 1

False

Answer to Question 2

True


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