You should avoid apologizing in a negative-news message because doing so admits responsibility. ...

Author Question: You should avoid apologizing in a negative-news message because doing so admits responsibility. ... (Read 91 times)

fnuegbu

Hero Member
Posts: 539

on: Jun 23, 2018

You should avoid apologizing in a negative-news message because doing so admits responsibility.
Indicate whether the statement is true or false

Question 2

A good way to begin a negative-news letter to a faithful customer is to show appreciation for the reader's business.
Indicate whether the statement is true or false

Sammyo

Sr. Member
Posts: 329

Reply #1 on: Jun 23, 2018

Answer to Question 1

False

Answer to Question 2

True

Need homework help now?

Ask unlimited questions for free

Ask a Question

« previous next »

Did you know?

In ancient Rome, many of the richer people in the population had lead-induced gout. The reason for this is unclear. Lead poisoning has also been linked to madness.

Did you know?

Not getting enough sleep can greatly weaken the immune system. Lack of sleep makes you more likely to catch a cold, or more difficult to fight off an infection.

Did you know?

Eat fiber! A diet high in fiber can help lower cholesterol levels by as much as 10%.

Did you know?

When taking monoamine oxidase inhibitors, people should avoid a variety of foods, which include alcoholic beverages, bean curd, broad (fava) bean pods, cheese, fish, ginseng, protein extracts, meat, sauerkraut, shrimp paste, soups, and yeast.

Did you know?

In Eastern Europe and Russia, interferon is administered intranasally in varied doses for the common cold and influenza. It is claimed that this treatment can lower the risk of infection by as much as 60–70%.