This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A positive closing to a bad-news message ________. A) refers to the negative news B) apologizes ... (Read 100 times)

Capo

  • Hero Member
  • *****
  • Posts: 545
on: Jun 23, 2018
A positive closing to a bad-news message ________.
 
  A) refers to the negative news
  B) apologizes for the bad news
  C) is forward-looking
  D) downplays a silver lining
  E) reiterates the circumstances of the problem

Question 2

Which of the following approaches is most likely to be appropriate for closing a bad-news message?
 
  A) Avoid proposing a solution
  B) Distract the audience from the topic
  C) Blame the audience
  D) Focus on a benefit
  E) Apologize for the bad news


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Pariscourtney

  • Sr. Member
  • ****
  • Posts: 352
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: C
Explanation: C) The conclusion to a bad-news message provides an additional opportunity to stress the positive, instill confidence, and promote goodwill. A positive closing does not refer to the negative news or apologize for the bad news. It is forward-looking and optimistic.

Answer to Question 2

Answer: D
Explanation: D) The closing must focus on a benefit. The conclusion provides an additional opportunity to stress the positive, instill confidence, and promote goodwill.


Capo

  • Member
  • Posts: 545
Reply 2 on: Jun 23, 2018
Excellent

aruss1303

  • Member
  • Posts: 314
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

Looking at the sun may not only cause headache and distort your vision temporarily, but it can also cause permanent eye damage. Any exposure to sunlight adds to the cumulative effects of ultraviolet (UV) radiation on your eyes. UV exposure has been linked to eye disorders such as macular degeneration, solar retinitis, and corneal dystrophies.

Did you know?

The calories found in one piece of cherry cheesecake could light a 60-watt light bulb for 1.5 hours.

Did you know?

The first oncogene was discovered in 1970 and was termed SRC (pronounced "SARK").

Did you know?

Common abbreviations that cause medication errors include U (unit), mg (milligram), QD (every day), SC (subcutaneous), TIW (three times per week), D/C (discharge or discontinue), HS (at bedtime or "hours of sleep"), cc (cubic centimeters), and AU (each ear).

Did you know?

People often find it difficult to accept the idea that bacteria can be beneficial and improve health. Lactic acid bacteria are good, and when eaten, these bacteria improve health and increase longevity. These bacteria included in foods such as yogurt.

The human birth process as an example of positive feedback. The human birth process as an example of positive feedback.
HIV-positive men with a high number of life stressors progress more quickly to AIDS than those with ... HIV-positive men with a high number of life stressors progress more quickly to AIDS than those with ...
Candidates for jobs are sometimes rejected when the prospective employer finds negative images or ... Candidates for jobs are sometimes rejected when the prospective employer finds negative images or ...
Positive and Negative Stereotypes Positive and Negative Stereotypes
Negative feedback mechanism. Negative feedback mechanism.
Touch the test light to the negative (–) terminal of the battery or a good engine ground to check ... Touch the test light to the negative (–) terminal of the battery or a good engine ground to check ...
Video: Glucose anabolism reactions: Glycogenolysis and Gluconeogenesis

For a complete list of videos, visit our video library