This topic contains a solution. Click here to go to the answer

Author Question: Discuss the methods to develop an effective conclusion to a bad news message. What will be an ... (Read 25 times)

craiczarry

  • Hero Member
  • *****
  • Posts: 527
Discuss the methods to develop an effective conclusion to a bad news message.
 
  What will be an ideal response?

Question 2

A good buffer needs to trivialize the reader's concerns.
 
  Indicate whether the statement is true or false.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

pratush dev

  • Sr. Member
  • ****
  • Posts: 321
Answer to Question 1

Answer: Whatever type of conclusion you use, follow these guidelines: Avoid an uncertain conclusion. If the situation or decision is final, avoid statements such as I trust our decision is satisfactory, which imply that the matter is open to discussion or negotiation. Manage future correspondence. Encourage additional communication only if you're willing to discuss your decision further. If you're not, avoid wording such as If you have further questions, please write. Express optimism, if appropriate. If the situation might improve in the future, share that with your readers if it's relevant. However, don't suggest the possibility of a positive change if you don't have insight that it might happen. Be sincere. Avoid clichs that are insincere in view of the bad news. If you can't help, don't say, If we can be of any help, please contact us. Keep in mind that the close can have a lasting impact on your audience. Even though they're disappointed, leave them with the impression that they were treated with respect.

Answer to Question 2

Answer: FALSE
Explanation: A good buffer needs to be relevant and sincere. In contrast, a poorly written buffer might trivialize the reader's concerns, divert attention from the problem with insincere flattery or irrelevant material, or mislead the reader into thinking your message actually contains good news.




craiczarry

  • Member
  • Posts: 527
Reply 2 on: Jun 23, 2018
Gracias!


ghepp

  • Member
  • Posts: 361
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

 

Did you know?

Although the Roman numeral for the number 4 has always been taught to have been "IV," according to historians, the ancient Romans probably used "IIII" most of the time. This is partially backed up by the fact that early grandfather clocks displayed IIII for the number 4 instead of IV. Early clockmakers apparently thought that the IIII balanced out the VIII (used for the number 8) on the clock face and that it just looked better.

Did you know?

When blood is deoxygenated and flowing back to the heart through the veins, it is dark reddish-blue in color. Blood in the arteries that is oxygenated and flowing out to the body is bright red. Whereas arterial blood comes out in spurts, venous blood flows.

Did you know?

More than 50% of American adults have oral herpes, which is commonly known as "cold sores" or "fever blisters." The herpes virus can be active on the skin surface without showing any signs or causing any symptoms.

Did you know?

Amphetamine poisoning can cause intravascular coagulation, circulatory collapse, rhabdomyolysis, ischemic colitis, acute psychosis, hyperthermia, respiratory distress syndrome, and pericarditis.

Did you know?

The human body produces and destroys 15 million blood cells every second.

For a complete list of videos, visit our video library