This topic contains a solution. Click here to go to the answer

Author Question: Discuss the methods to develop an effective conclusion to a bad news message. What will be an ... (Read 23 times)

craiczarry

  • Hero Member
  • *****
  • Posts: 527
Discuss the methods to develop an effective conclusion to a bad news message.
 
  What will be an ideal response?

Question 2

A good buffer needs to trivialize the reader's concerns.
 
  Indicate whether the statement is true or false.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

pratush dev

  • Sr. Member
  • ****
  • Posts: 321
Answer to Question 1

Answer: Whatever type of conclusion you use, follow these guidelines: Avoid an uncertain conclusion. If the situation or decision is final, avoid statements such as I trust our decision is satisfactory, which imply that the matter is open to discussion or negotiation. Manage future correspondence. Encourage additional communication only if you're willing to discuss your decision further. If you're not, avoid wording such as If you have further questions, please write. Express optimism, if appropriate. If the situation might improve in the future, share that with your readers if it's relevant. However, don't suggest the possibility of a positive change if you don't have insight that it might happen. Be sincere. Avoid clichs that are insincere in view of the bad news. If you can't help, don't say, If we can be of any help, please contact us. Keep in mind that the close can have a lasting impact on your audience. Even though they're disappointed, leave them with the impression that they were treated with respect.

Answer to Question 2

Answer: FALSE
Explanation: A good buffer needs to be relevant and sincere. In contrast, a poorly written buffer might trivialize the reader's concerns, divert attention from the problem with insincere flattery or irrelevant material, or mislead the reader into thinking your message actually contains good news.




craiczarry

  • Member
  • Posts: 527
Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)


xiaomengxian

  • Member
  • Posts: 311
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

 

Did you know?

Hippocrates noted that blood separates into four differently colored liquids when removed from the body and examined: a pure red liquid mixed with white liquid material with a yellow-colored froth at the top and a black substance that settles underneath; he named these the four humors (for blood, phlegm, yellow bile, and black bile).

Did you know?

In 1864, the first barbiturate (barbituric acid) was synthesized.

Did you know?

Though Candida and Aspergillus species are the most common fungal pathogens causing invasive fungal disease in the immunocompromised, infections due to previously uncommon hyaline and dematiaceous filamentous fungi are occurring more often today. Rare fungal infections, once accurately diagnosed, may require surgical debridement, immunotherapy, and newer antifungals used singly or in combination with older antifungals, on a case-by-case basis.

Did you know?

A good example of polar molecules can be understood when trying to make a cake. If water and oil are required, they will not mix together. If you put them into a measuring cup, the oil will rise to the top while the water remains on the bottom.

Did you know?

In Eastern Europe and Russia, interferon is administered intranasally in varied doses for the common cold and influenza. It is claimed that this treatment can lower the risk of infection by as much as 60–70%.

For a complete list of videos, visit our video library