Answer to Question 1
Answer: Whatever type of conclusion you use, follow these guidelines: Avoid an uncertain conclusion. If the situation or decision is final, avoid statements such as I trust our decision is satisfactory, which imply that the matter is open to discussion or negotiation. Manage future correspondence. Encourage additional communication only if you're willing to discuss your decision further. If you're not, avoid wording such as If you have further questions, please write. Express optimism, if appropriate. If the situation might improve in the future, share that with your readers if it's relevant. However, don't suggest the possibility of a positive change if you don't have insight that it might happen. Be sincere. Avoid clichs that are insincere in view of the bad news. If you can't help, don't say, If we can be of any help, please contact us. Keep in mind that the close can have a lasting impact on your audience. Even though they're disappointed, leave them with the impression that they were treated with respect.
Answer to Question 2
Answer: FALSE
Explanation: A good buffer needs to be relevant and sincere. In contrast, a poorly written buffer might trivialize the reader's concerns, divert attention from the problem with insincere flattery or irrelevant material, or mislead the reader into thinking your message actually contains good news.
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