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Author Question: To avoid being too blunt, a direct format bad news message should include which of the following in ... (Read 60 times)

hubes95

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on: Jun 23, 2018
To avoid being too blunt, a direct format bad news message should include which of the following in the opening paragraph?
 
  A) A statement that establishes common ground with the reader
  B) The credentials of the writer
  C) The bad news in the most positive terms possible
  D) Why the decision was made
  E) A neutral buffer

Question 2

In addition to making the message as short as possible, what is the advantage to using a direct format for bad news messages?
 
  A) The direct format increases understanding.
  B) The direct format increases acceptance.
  C) The direct format clearly identifies the bad news so fewer assumptions are made.
  D) The direct format saves the reader time.
  E) The direct format saves the writer time.


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lauravaras

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: A
Explanation: A) To avoid being overly blunt, you can open with a neutral or positive statement that establishes common ground with reader, then transition into the news. If necessary, remind the reader why you're writing.

Answer to Question 2

Answer: D
Explanation: D) Depending on the circumstances, the message may also offer alternatives or a plan of action to fix the situation under discussion. Stating the bad news at the beginning can have two advantages: (1) It makes a shorter message possible, and (2) it allows the audience to reach the main idea of the message in less time.


hubes95

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Reply 2 on: Jun 23, 2018
Gracias!

xiaomengxian

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Reply 3 on: Yesterday
Excellent

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