This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When a response to a request for information is straightforward, a direct approach should be used. ... (Read 51 times)

FButt

  • Hero Member
  • *****
  • Posts: 519
on: Jun 23, 2018
When a response to a request for information is straightforward, a direct approach should be used.
 
  Indicate whether the statement is true or false.

Question 2

How you respond to a customer complaint often depends on your company's policies for resolving this type of issue.
 
  Indicate whether the statement is true or false.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

leahm14

  • Sr. Member
  • ****
  • Posts: 322
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: TRUE
Explanation: Every professional answers requests for information or action from time to time. If the response is straightforward, the direct approach is appropriate. A prompt, gracious, and thorough response will positively influence how people think about you and the organization you represent.

Answer to Question 2

Answer: TRUE
Explanation: Your specific response to a customer complaint depends on your company's policies for resolving such issues and your assessment of whether the company, the customer, or some third party is at fault.


FButt

  • Member
  • Posts: 519
Reply 2 on: Jun 23, 2018
Gracias!

okolip

  • Member
  • Posts: 362
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

Serum cholesterol testing in adults is recommended every 1 to 5 years. People with diabetes and a family history of high cholesterol should be tested even more frequently.

Did you know?

About 3% of all pregnant women will give birth to twins, which is an increase in rate of nearly 60% since the early 1980s.

Did you know?

Long-term mental and physical effects from substance abuse include: paranoia, psychosis, immune deficiencies, and organ damage.

Did you know?

ACTH levels are normally highest in the early morning (between 6 and 8 A.M.) and lowest in the evening (between 6 and 11 P.M.). Therefore, a doctor who suspects abnormal levels looks for low ACTH in the morning and high ACTH in the evening.

Did you know?

Autoimmune diseases occur when the immune system destroys its own healthy tissues. When this occurs, white blood cells cannot distinguish between pathogens and normal cells.

The cladistic approach from molecular genetic data The cladistic approach from molecular genetic data
A stallion exhibiting the characteristics of a Flehmen response A stallion exhibiting the characteristics of a Flehmen response
Technique of Direct Percussion Technique of Direct Percussion
The medical assistant reviews the PDR for information related to a drug. The medical assistant reviews the PDR for information related to a drug.
Conservation biology arose in response to biodiversity loss Conservation biology arose in response to biodiversity loss
The Let-Down Response The Let-Down Response
Video: Methods of carbon dioxide transport - carbaminohemoglobin and bicarbonate ions

For a complete list of videos, visit our video library