This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When you deliver bad news about business transactions (such as a delayed order shipment), you should ... (Read 87 times)

genevieve1028

  • Hero Member
  • *****
  • Posts: 601
on: Jun 23, 2018
When you deliver bad news about business transactions (such as a delayed order shipment), you should always apologize to the audience.
 
  Indicate whether the statement is true or false.

Question 2

One way to avoid being accused of defamation is to stick to the facts when communicating with customers.
 
  Indicate whether the statement is true or false.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Kedrick2014

  • Sr. Member
  • ****
  • Posts: 359
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: FALSE
Explanation: You should offer an apology only if your company has made a mistake or has been negligent in some way. Otherwise, you should simply explain the situation and focus on how it can be fixed as soon as possible.

Answer to Question 2

Answer: TRUE
Explanation: Discipline is the key in avoiding defamation. No matter how out of line your customer is, don't get lured into being overly personal or emotional. Be scrupulous about facts and deal honestly and fairly with your customers.


genevieve1028

  • Member
  • Posts: 601
Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

frankwu0507

  • Member
  • Posts: 322
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

The Babylonians wrote numbers in a system that used 60 as the base value rather than the number 10. They did not have a symbol for "zero."

Did you know?

Despite claims by manufacturers, the supplement known as Ginkgo biloba was shown in a study of more than 3,000 participants to be ineffective in reducing development of dementia and Alzheimer’s disease in older people.

Did you know?

There are 60,000 miles of blood vessels in every adult human.

Did you know?

Though “Krazy Glue” or “Super Glue” has the ability to seal small wounds, it is not recommended for this purpose since it contains many substances that should not enter the body through the skin, and may be harmful.

Did you know?

Signs and symptoms that may signify an eye tumor include general blurred vision, bulging eye(s), double vision, a sensation of a foreign body in the eye(s), iris defects, limited ability to move the eyelid(s), limited ability to move the eye(s), pain or discomfort in or around the eyes or eyelids, red or pink eyes, white or cloud spots on the eye(s), colored spots on the eyelid(s), swelling around the eyes, swollen eyelid(s), and general vision loss.

Devices used to deliver respiratory drugs. Devices used to deliver respiratory drugs.
The Weather Business: A Brief Overview The Weather Business: A Brief Overview
When operating your own business, it is wise to know your cost of capital and that of the ... When operating your own business, it is wise to know your cost of capital and that of the ...
In order to encourage Canadians to avoid cross border shopping, Walmart Canada is striving to ... In order to encourage Canadians to avoid cross border shopping, Walmart Canada is striving to ...
Business mathematics Business mathematics
Business question Business question
Video: Introduction to Diabetes

For a complete list of videos, visit our video library