Answer to Question 1
Answer: The advantages include all the advantages of written printed documents plus fast delivery, the ability to reach a geographically dispersed audience, and a flexibility of multiple formats and channels. Additionally there is an ability to line related and more in-depth information, an increased accessibility through broader sharing and more audience interaction through social media features. The digital channel can be limited in terms of reach and capability, and require Internet or mobile phone connectivity. There is also vulnerability to security and privacy. It is easy to overuse digital communication, and there may be productivity concerns with frequent interruptions and nonbusiness usage.
Answer to Question 2
Answer: B
Explanation: B) If you need a permanent, hard-copy record of your correspondence (especially in formal or legal situations), printed messages are still preferred and may be required.