Author Question: A call is ringing on another line; the medical assistant should ask the first caller if she can ... (Read 38 times)

Lisaclaire · **on:** Jun 25, 2018

A call is ringing on another line; the medical assistant should

ask the first caller if she can hold. If yes, answer the second line, ask him if he can hold. If yes, return to the first caller
put the first caller on hold, answer the ringing line, and say, Please hold, then return to the first caller
yell to the back office for someone to answer the phone
allow the line to ring until the first call is completed

Question 2

Which one of the following is not an example of a material requiring the use of standard precautions?

Semen
Synovial fluid
Vomitus
Sweat

bfulkerson77 · **Reply #1 on:** Jun 25, 2018

Answer to Question 1

ask the first caller if she can hold. If yes, answer the second line, ask him if he can hold. If yes, return to the first caller

Rationale: The best option is to ask the first caller if she can hold. If yes, answer the second line, ask him if he can hold. If yes, return to the first caller.

Answer to Question 2

Sweat

Rationale: Standard precautions are not required when being exposed to sweat. All other items listed as well as blood, vaginal secretions, cerebrospinal fluid, pleural fluid, body fluid containing blood, unidentifiable body fluid, saliva, feces, nasal secretions, sputum, and urine require the implementation of standard precautions.