« previous next »

Author Question: Although a firm may receive hundreds of customer complaints pertaining to perceived service failures ... (Read 36 times)

viki

  • Hero Member
  • *****
  • Posts: 525
on: Jun 28, 2018
Although a firm may receive hundreds of customer complaints pertaining to perceived service failures throughout a year, ultimately these service failures can be categorized into how many groups?
 a. Two
 b. Three
 c. Four
 d. Five

Question 2

Poor fit of secondary data is usually due to which of the following problems?
 a. Different units of measurement.
  b. Different class definitions.
  c. Age of the data.
  d. All of the above.
  e. None of the above.


kkenney

  • Sr. Member
  • ****
  • Posts: 352
Reply #1 on: Jun 28, 2018
Answer to Question 1

c

Answer to Question 2

d


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Drug-induced pharmacodynamic effects manifested in older adults include drug-induced renal toxicity, which can be a major factor when these adults are experiencing other kidney problems.

Did you know?

Children of people with alcoholism are more inclined to drink alcohol or use hard drugs. In fact, they are 400 times more likely to use hard drugs than those who do not have a family history of alcohol addiction.

Did you know?

The U.S. Preventive Services Task Force recommends that all women age 65 years of age or older should be screened with bone densitometry.

Did you know?

Atropine was named after the Greek goddess Atropos, the oldest and ugliest of the three sisters known as the Fates, who controlled the destiny of men.

Did you know?

Hip fractures are the most serious consequences of osteoporosis. The incidence of hip fractures increases with each decade among patients in their 60s to patients in their 90s for both women and men of all populations. Men and women older than 80 years of age show the highest incidence of hip fractures.

Ratings of Perceived Contradictions in Political Statements Ratings of Perceived Contradictions in Political Statements
Envelope showing four options for placement of ancillary service endorsements. Envelope showing four options for placement of ancillary service endorsements.
A form that the customer should fill out if there is a driveablilty concern to help the service ... A form that the customer should fill out if there is a driveablilty concern to help the service ...
Greet a First-Time Client With a Firm Handshake. Greet a First-Time Client With a Firm Handshake.
Firm handshake Firm handshake
Henrik, a Canadian hockey player, agreed to a contract where he was to receive S30,OOO 00 in 3 ... Henrik, a Canadian hockey player, agreed to a contract where he was to receive S30,OOO 00 in 3 ...
Video: Body plan of euglena Animation

For a complete list of videos, visit our video library