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Author Question: Although a firm may receive hundreds of customer complaints pertaining to perceived service failures ... (Read 84 times)

viki

  • Hero Member
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  • Posts: 525
on: Jun 28, 2018
Although a firm may receive hundreds of customer complaints pertaining to perceived service failures throughout a year, ultimately these service failures can be categorized into how many groups?
 a. Two
 b. Three
 c. Four
 d. Five

Question 2

Poor fit of secondary data is usually due to which of the following problems?
 a. Different units of measurement.
  b. Different class definitions.
  c. Age of the data.
  d. All of the above.
  e. None of the above.


kkenney

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  • Posts: 352
Reply #1 on: Jun 28, 2018
Answer to Question 1

c

Answer to Question 2

d


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