What are the seven categories of complaints that customers say ...

[Tazate]

What are the seven categories of complaints that customers say irritate them most about service providers?

Question 2

For a salesperson, achieving personal goals depends directly upon achieving his or her _____.
 A) relationship goals
  B) enabling goals
  C) emotional goals
  D) lifetime goals
  E) territory goals

[Sophiapenny]

Answer to Question 1



Apathy: What comedian George Carlin refers to as DILLIGAD - Do I look like I give a damn?


Brush-off: Attempts to get rid of the customer by dismissing the customer completely...the I want you to go away syndrome


Coldness: Indifferent service providers who could not care less what the customer really wants
 Condescension: The you are the client/patient, so you must be stupid approach


Robotism: When the customers are treated simply as inputs into a system that must be processed


Rulebook: Providers who live by the rules of the organization even when those rules do not make good sense


Runaround: Passing the customer off to another provider, who will simply pass them off to yet another provider.

Answer to Question 2

E

[Tazate]

Wow, this really help

[helenmarkerine]

Excellent