Author Question: What are the seven categories of complaints that customers say irritate them most about service ... (Read 148 times)

Tazate · **on:** Jun 28, 2018

What are the seven categories of complaints that customers say irritate them most about service providers?

Question 2

For a salesperson, achieving personal goals depends directly upon achieving his or her _____.
A) relationship goals
B) enabling goals
C) emotional goals
D) lifetime goals
E) territory goals

Sophiapenny · **Reply #1 on:** Jun 28, 2018

Answer to Question 1

Apathy: What comedian George Carlin refers to as DILLIGAD - Do I look like I give a damn?

Brush-off: Attempts to get rid of the customer by dismissing the customer completely...the I want you to go away syndrome

Coldness: Indifferent service providers who could not care less what the customer really wants
Condescension: The you are the client/patient, so you must be stupid approach

Robotism: When the customers are treated simply as inputs into a system that must be processed

Rulebook: Providers who live by the rules of the organization even when those rules do not make good sense

Runaround: Passing the customer off to another provider, who will simply pass them off to yet another provider.

Answer to Question 2

E