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Author Question: A salesperson should not lose his or her cool when dealing with customer complaints and difficult ... (Read 66 times)

luminitza

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on: Jun 28, 2018
A salesperson should not lose his or her cool when dealing with customer complaints and difficult customers, but must display _____.
 A) indifference
  B) motivation
  C) resilience
  D) apathy
  E) diligence

Question 2

____ is the shared values and beliefs that drive an organization's overall service philosophy.
 A) Culture
  B) Structure
  C) Systems
  D) Functionalism
  E) Marketing orientation


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irishcancer18

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Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

A


luminitza

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  • Posts: 555
Reply 2 on: Jun 28, 2018
Thanks for the timely response, appreciate it

AmberC1996

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Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

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