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Author Question: Customer satisfaction can be assessed using various proactive methods including: a. soliciting ... (Read 25 times)

kellyjaisingh

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  • Posts: 540
on: Jun 28, 2018
Customer satisfaction can be assessed using various proactive methods including:
 a. soliciting complaints from dissatisfied customers.
 b. visiting, calling, or mailing written surveys to clients.
 c. monitoring Usenet and other Web discussion groups.
 d. using mystery shoppers to evaluate the quality of service provided.

Question 2

The accuracy with which experimental results can be generalized beyond the experimental subjects is called:
 a. external validity.
 b. internal validity.
 c. reliability.
 d. synergy.


braelync

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  • Posts: 350
Reply #1 on: Jun 28, 2018
Answer to Question 1

b

Answer to Question 2

a


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