Customer satisfaction can be assessed using various proactive methods including:
a. soliciting complaints from dissatisfied customers.
b. visiting, calling, or mailing written surveys to clients.
c. monitoring Usenet and other Web discussion groups.
d. using mystery shoppers to evaluate the quality of service provided.
Question 2
The accuracy with which experimental results can be generalized beyond the experimental subjects is called:
a. external validity.
b. internal validity.
c. reliability.
d. synergy.
Methods of removing urinary stones
Bank teller assisting with customer service.
Patient Teaching Methods
Cellular Transportation Methods
A form that the customer should fill out if there is a driveablilty concern to help the service ...
contraception methods