This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which strategic management approach is being used when Sears assesses its customer service ... (Read 65 times)

ericka1

  • Hero Member
  • *****
  • Posts: 544
on: Jul 6, 2018
Which strategic management approach is being used when Sears assesses its customer service capabilities by comparing its activities with those of Disney and Nordstrom's?
 
  A) Value-chain analysis
  B) Functional analysis
  C) Benchmarking
  D) Five forces analysis

Question 2

Which of the following are key components of the business plan?
 
  A) A description of the product or service
  B) Sources of funding
  C) An analysis of market trends and potential competitors
  D) all of the above


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

DylanD1323

  • Sr. Member
  • ****
  • Posts: 314
Reply #1 on: Jul 6, 2018
Answer to Question 1

C

Answer to Question 2

D


ericka1

  • Member
  • Posts: 544
Reply 2 on: Jul 6, 2018
YES! Correct, THANKS for helping me on my review

brbarasa

  • Member
  • Posts: 308
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

Amphetamine poisoning can cause intravascular coagulation, circulatory collapse, rhabdomyolysis, ischemic colitis, acute psychosis, hyperthermia, respiratory distress syndrome, and pericarditis.

Did you know?

Pubic lice (crabs) are usually spread through sexual contact. You cannot catch them by using a public toilet.

Did you know?

Acute bronchitis is an inflammation of the breathing tubes (bronchi), which causes increased mucus production and other changes. It is usually caused by bacteria or viruses, can be serious in people who have pulmonary or cardiac diseases, and can lead to pneumonia.

Did you know?

Immunoglobulin injections may give short-term protection against, or reduce severity of certain diseases. They help people who have an inherited problem making their own antibodies, or those who are having certain types of cancer treatments.

Did you know?

The U.S. Pharmacopeia Medication Errors Reporting Program states that approximately 50% of all medication errors involve insulin.

Operations Management question Operations Management question
The Do's and Dont's of Stress Management The Do's and Dont's of Stress Management
A form that the customer should fill out if there is a driveablilty concern to help the service ... A form that the customer should fill out if there is a driveablilty concern to help the service ...
Palpating the thyroid using a posterior approach Palpating the thyroid using a posterior approach
Management 12e Management 12e
Financial Management 4th Edition (Cengage) Financial Management 4th Edition (Cengage)
Video: Hyperglycemia Animation

For a complete list of videos, visit our video library