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Author Question: Which strategic management approach is being used when Sears assesses its customer service ... (Read 78 times)

ericka1

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  • Posts: 544
on: Jul 6, 2018
Which strategic management approach is being used when Sears assesses its customer service capabilities by comparing its activities with those of Disney and Nordstrom's?
 
  A) Value-chain analysis
  B) Functional analysis
  C) Benchmarking
  D) Five forces analysis

Question 2

Which of the following are key components of the business plan?
 
  A) A description of the product or service
  B) Sources of funding
  C) An analysis of market trends and potential competitors
  D) all of the above


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DylanD1323

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Reply #1 on: Jul 6, 2018
Answer to Question 1

C

Answer to Question 2

D


ericka1

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  • Posts: 544
Reply 2 on: Jul 6, 2018
Thanks for the timely response, appreciate it

nanny

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Reply 3 on: Yesterday
:D TYSM

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