This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Hotel manager Pearl wants her staff to improve their customer service. Which one of the following ... (Read 50 times)

V@ndy87

  • Hero Member
  • *****
  • Posts: 571
on: Jul 6, 2018
Hotel manager Pearl wants her staff to improve their customer service. Which one of the following approaches is the most likely to lead to improvements?
 
  A) Conducting small discussion groups about the importance of good customer service
  B) Requiring that the staff access the same app about good customer service
  C) Requiring that the staff all read the same article about good customer service
  D) Suggesting that the staff access the same YouTube video about terrible customer service

Question 2

Pamela knows that she received a visible reward from the company when ________.
 
  A) the payroll department is informed of the reward
  B) the award arrives the first of the month
  C) coworkers are aware she received the reward
  D) she can use it to purchase something at a store
Human Relations for Career and Personal Success: Concepts, Applications, and Skills ¦ DuBrin ¦ 11th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

aidanmbrowne

  • Sr. Member
  • ****
  • Posts: 305
Reply #1 on: Jul 6, 2018
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 55% of students answer this correctly


V@ndy87

  • Member
  • Posts: 571
Reply 2 on: Jul 6, 2018
Gracias!

mjenn52

  • Member
  • Posts: 351
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

Alcohol acts as a diuretic. Eight ounces of water is needed to metabolize just 1 ounce of alcohol.

Did you know?

Certain rare plants containing cyanide include apricot pits and a type of potato called cassava. Fortunately, only chronic or massive ingestion of any of these plants can lead to serious poisoning.

Did you know?

IgA antibodies protect body surfaces exposed to outside foreign substances. IgG antibodies are found in all body fluids. IgM antibodies are the first type of antibody made in response to an infection. IgE antibody levels are often high in people with allergies. IgD antibodies are found in tissues lining the abdomen and chest.

Did you know?

There are approximately 3 million unintended pregnancies in the United States each year.

Did you know?

Pubic lice (crabs) are usually spread through sexual contact. You cannot catch them by using a public toilet.

Responsibilities of the nurse manager Responsibilities of the nurse manager
Grace Service, a YMCA missionary, explained that these porters worked at the base of Mount Omei in S Grace Service, a YMCA missionary, explained that these porters worked at the base of Mount Omei in S
Covering the interior as soon as the vehicle comes in for service helps improve customer ... Covering the interior as soon as the vehicle comes in for service helps improve customer ...
Washing hands and removing jewelry are two important safety habits all service technicians ... Washing hands and removing jewelry are two important safety habits all service technicians ...
Short, Upbeat Massage Sessions can Improve Mental Alertness. Short, Upbeat Massage Sessions can Improve Mental Alertness.
Food service businesses Food service businesses
Video: Wound Repair Animation

For a complete list of videos, visit our video library