Author Question: What should managers include first when preparing their written response to a negative restaurant ... (Read 17 times)

anjilletteb · **on:** Aug 2, 2018

What should managers include first when preparing their written response to a negative restaurant review about their operation that has been posted online?

a. An apology to the reviewer
b. A thank you to the reviewer for the posting
c. A summary of what happened to the reviewer
d. An invitation to the reviewer to come back again

Question 2

Which type of service is characterized by a customer coming to a central ordering/pick-up location to order and pay for food?

A) waited service

B) counter service

C) quick service

D) self service

SamMuagrove · **Reply #1 on:** Aug 2, 2018

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