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Author Question: What should managers include first when preparing their written response to a negative restaurant ... (Read 29 times)

anjilletteb

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What should managers include first when preparing their written response to a negative restaurant review about their operation that has been posted online?
 
  a. An apology to the reviewer
  b. A thank you to the reviewer for the posting
  c. A summary of what happened to the reviewer
  d. An invitation to the reviewer to come back again

Question 2

Which type of service is characterized by a customer coming to a central ordering/pick-up location to order and pay for food?
 
  A) waited service
 
  B) counter service
 
  C) quick service
 
  D) self service


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SamMuagrove

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anjilletteb

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Reply 2 on: Aug 2, 2018
Excellent


covalentbond

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

 

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