This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Telephone trainers suggest you first determine who the caller is before you let the caller know ... (Read 72 times)

Davideckstein7

  • Hero Member
  • *****
  • Posts: 555
on: Aug 22, 2018
Telephone trainers suggest you first determine who the caller is before you let the caller know whether your supervisor is available.
 
  Indicate whether the statement is true or false.

Question 2

Empathy means you must be certain your message is understood from the caller's point of view.
 
  Indicate whether the statement is true or false.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

GCabra

  • Sr. Member
  • ****
  • Posts: 331
Reply #1 on: Aug 22, 2018
Answer to Question 1

F

Answer to Question 2

F


Davideckstein7

  • Member
  • Posts: 555
Reply 2 on: Aug 22, 2018
YES! Correct, THANKS for helping me on my review

daiying98

  • Member
  • Posts: 354
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

There are major differences in the metabolism of morphine and the illegal drug heroin. Morphine mostly produces its CNS effects through m-receptors, and at k- and d-receptors. Heroin has a slight affinity for opiate receptors. Most of its actions are due to metabolism to active metabolites (6-acetylmorphine, morphine, and morphine-6-glucuronide).

Did you know?

The average person is easily confused by the terms pharmaceutics and pharmacology, thinking they are one and the same. Whereas pharmaceutics is the science of preparing and dispensing drugs (otherwise known as the science of pharmacy), pharmacology is the study of medications.

Did you know?

More than 50% of American adults have oral herpes, which is commonly known as "cold sores" or "fever blisters." The herpes virus can be active on the skin surface without showing any signs or causing any symptoms.

Did you know?

To combat osteoporosis, changes in lifestyle and diet are recommended. At-risk patients should include 1,200 to 1,500 mg of calcium daily either via dietary means or with supplements.

Did you know?

People with high total cholesterol have about two times the risk for heart disease as people with ideal levels.

On some engines, it is necessary to watch the direction the rotor is pointing to help determine how ... On some engines, it is necessary to watch the direction the rotor is pointing to help determine how ...
How to determine if a table of values represents a linear or quadratic relationship How to determine if a table of values represents a linear or quadratic relationship
How to use the discriminant to determine the value of k in a quadratic with one real root How to use the discriminant to determine the value of k in a quadratic with one real root
Determine the legnth of x to the nearest tenth of a metre Determine the legnth of x to the nearest tenth of a metre
Determine m​, ​n, and i for money invested at 3.6​% compounded semi-annually for 3.5 ... Determine m​, ​n, and i for money invested at 3.6​% compounded semi-annually for 3.5 ...
Use of synthetic mRNAs to determine genetic code possibilities Use of synthetic mRNAs to determine genetic code possibilities
Video: Cellular defenses (natural killer cells, phagocyte types & process of phagocytosis)

For a complete list of videos, visit our video library