This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: After dealing with a difficult customer, put it out of your mind immediately. (Read 170 times)

ishan

  • Hero Member
  • *****
  • Posts: 546
on: Mar 30, 2020

Question 1

Assertiveness means:
◦ using terms that express a judgment of others.
◦ expressing your feelings and observations in a manner that is nonthreatening to others.
◦ essentially the same as aggressiveness.
◦ being indirect, manipulative, or underhanded.

Question 2

After dealing with a difficult customer, put it out of your mind immediately.
◦ true
◦ false
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by ishan on Mar 30, 2020

Dnite

  • Sr. Member
  • ****
  • Posts: 297
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 25% of students answer this correctly


ishan

  • Member
  • Posts: 546
Reply 2 on: Mar 30, 2020
Excellent

jamesnevil303

  • Member
  • Posts: 337
Reply 3 on: Yesterday
:D TYSM

« previous next »
 

Did you know?

Amphetamine poisoning can cause intravascular coagulation, circulatory collapse, rhabdomyolysis, ischemic colitis, acute psychosis, hyperthermia, respiratory distress syndrome, and pericarditis.

Did you know?

According to animal studies, the typical American diet is damaging to the liver and may result in allergies, low energy, digestive problems, and a lack of ability to detoxify harmful substances.

Did you know?

Women are two-thirds more likely than men to develop irritable bowel syndrome. This may be attributable to hormonal changes related to their menstrual cycles.

Did you know?

People about to have surgery must tell their health care providers about all supplements they take.

Did you know?

HIV testing reach is still limited. An estimated 40% of people with HIV (more than 14 million) remain undiagnosed and do not know their infection status.

Staff members often find it difficult to communicate with other coworkers. Staff members often find it difficult to communicate with other coworkers.
Bank teller assisting with customer service. Bank teller assisting with customer service.
Phrases that Decrease Customer Service Level Phrases that Decrease Customer Service Level
Step 8 is very important. Be sure that the customer’s concern has been corrected. Step 8 is very important. Be sure that the customer’s concern has been corrected.
The permissible exposure limit (PEL) and immediately dangerous to life and health (IDLH) ... The permissible exposure limit (PEL) and immediately dangerous to life and health (IDLH) ...
Kaskade On Your Mind NinjaWerks Kaskade On Your Mind NinjaWerks
Video: Wound Repair Animation

For a complete list of videos, visit our video library