This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: After dealing with a difficult customer, put it out of your mind immediately. (Read 157 times)

ishan

  • Hero Member
  • *****
  • Posts: 546
on: Mar 30, 2020

Question 1

Assertiveness means:
◦ using terms that express a judgment of others.
◦ expressing your feelings and observations in a manner that is nonthreatening to others.
◦ essentially the same as aggressiveness.
◦ being indirect, manipulative, or underhanded.

Question 2

After dealing with a difficult customer, put it out of your mind immediately.
◦ true
◦ false
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by ishan on Mar 30, 2020

Dnite

  • Sr. Member
  • ****
  • Posts: 297
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 25% of students answer this correctly


ishan

  • Member
  • Posts: 546
Reply 2 on: Mar 30, 2020
Thanks for the timely response, appreciate it

Dnite

  • Member
  • Posts: 297
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

In the United States, an estimated 50 million unnecessary antibiotics are prescribed for viral respiratory infections.

Did you know?

For pediatric patients, intravenous fluids are the most commonly cited products involved in medication errors that are reported to the USP.

Did you know?

The Food and Drug Administration has approved Risperdal, an adult antipsychotic drug, for the symptomatic treatment of irritability in children and adolescents with autism. The approval is the first for the use of a drug to treat behaviors associated with autism in children. These behaviors are included under the general heading of irritability and include aggression, deliberate self-injury, and temper tantrums.

Did you know?

For about 100 years, scientists thought that peptic ulcers were caused by stress, spicy food, and alcohol. Later, researchers added stomach acid to the list of causes and began treating ulcers with antacids. Now it is known that peptic ulcers are predominantly caused by Helicobacter pylori, a spiral-shaped bacterium that normally exist in the stomach.

Did you know?

Pope Sylvester II tried to introduce Arabic numbers into Europe between the years 999 and 1003, but their use did not catch on for a few more centuries, and Roman numerals continued to be the primary number system.

Mind map of epithelial cell and cellular transportations Mind map of epithelial cell and cellular transportations
How difficult is it for children to learn to speak two languages? How difficult is it for children to learn to speak two languages?
Phrases that Decrease Customer Service Level Phrases that Decrease Customer Service Level
Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION
Instruct recipient on giving you feedback immediately if heat becomes too intense. Remind the person ... Instruct recipient on giving you feedback immediately if heat becomes too intense. Remind the person ...
Kaskade On Your Mind NinjaWerks Kaskade On Your Mind NinjaWerks
Video: Humerus Adduction Animation

For a complete list of videos, visit our video library