Smart business representatives always avoid calling an unhappy ...

[Haya94]

Smart business representatives always avoid calling an unhappy customer to resolve problems.
  Indicate whether the statement is true or false

Question 2

Every business will have unhappy customers at some point. If possible, the business should respond immediately and personally to these customers' problems.
  Indicate whether the statement is true or false

[morrie123456]

Answer to Question 1

False

Answer to Question 2

True

[Haya94]

Thanks for the timely response, appreciate it

[bdobbins]

YES! Correct, THANKS for helping me on my review