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Author Question: An external customer is a co-worker or supervisor within an organization who depends on products, ... (Read 76 times)

captainjonesify

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An external customer is a co-worker or supervisor within an organization who depends on products, supplies, or services from a different department within the same organization.
 
  Indicate whether the statement is true or false

Question 2

In a highly competitive world, outstanding customer service helps you retain your current customers but not attract new ones.
 
  Indicate whether the statement is true or false



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Eunice618

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Answer to Question 1

FALSE
External customers are people outside the organization who purchase its goods or services.
An internal customer is a co-worker or supervisor someone within the organization who
depends on products, supplies, or services from a different department.

Answer to Question 2

FALSE
In a highly competitive world, outstanding customer service helps you retain your current
customers and attract new ones. Outstanding customer service also helps develop a
reputation that encourages people to do business with you.




captainjonesify

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Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it


rleezy04

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Reply 3 on: Yesterday
:D TYSM

 

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