Author Question: An external customer is a co-worker or supervisor within an organization who depends on products, ... (Read 38 times)

captainjonesify · **on:** Jun 23, 2018

An external customer is a co-worker or supervisor within an organization who depends on products, supplies, or services from a different department within the same organization.

Indicate whether the statement is true or false

Question 2

In a highly competitive world, outstanding customer service helps you retain your current customers but not attract new ones.

Indicate whether the statement is true or false

Eunice618 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

FALSE
External customers are people outside the organization who purchase its goods or services.
An internal customer is a co-worker or supervisor someone within the organization who
depends on products, supplies, or services from a different department.

Answer to Question 2

FALSE
In a highly competitive world, outstanding customer service helps you retain your current
customers and attract new ones. Outstanding customer service also helps develop a
reputation that encourages people to do business with you.