In the close of a message that is refusing a request, which of ...

[serike]

In the close of a message that is refusing a request, which of the following would be most positive and promote goodwill?
 
  A) Proposing a solution
  B) Creating options for future business
  C) Focusing on benefits
  D) Focusing on a meaningful apology
  E) Proposing an alternative

Question 2

When getting bad news from people of other cultures, how can you be sure of the message?
 
  A) Listen carefully to what is said, and what is not said
  B) Ask them to put the response in writing
  C) Repeat their responses back to them
  D) Ask for direct, specific responses
  E) Assume the news is good unless there is a clear indication otherwise.

[fraziera112]

Answer to Question 1

Answer: E
Explanation: E) If you are refusing a request, consider whether you can grant a portion of the request or offer an alternative:

Answer to Question 2

Answer: A
Explanation: A) When you communicate with people from different cultures, listen very carefully to be sure you hear the bad news, and do not assume a positive answer. Similarly, you may need to change the way you deliver bad newsand even good

[serike]

Excellent

[emsimon14]

TYSM