This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: In the close of a message that is refusing a request, which of the following would be most positive ... (Read 86 times)

serike

  • Hero Member
  • *****
  • Posts: 542
on: Jun 23, 2018
In the close of a message that is refusing a request, which of the following would be most positive and promote goodwill?
 
  A) Proposing a solution
  B) Creating options for future business
  C) Focusing on benefits
  D) Focusing on a meaningful apology
  E) Proposing an alternative

Question 2

When getting bad news from people of other cultures, how can you be sure of the message?
 
  A) Listen carefully to what is said, and what is not said
  B) Ask them to put the response in writing
  C) Repeat their responses back to them
  D) Ask for direct, specific responses
  E) Assume the news is good unless there is a clear indication otherwise.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

fraziera112

  • Sr. Member
  • ****
  • Posts: 356
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: E
Explanation: E) If you are refusing a request, consider whether you can grant a portion of the request or offer an alternative:

Answer to Question 2

Answer: A
Explanation: A) When you communicate with people from different cultures, listen very carefully to be sure you hear the bad news, and do not assume a positive answer. Similarly, you may need to change the way you deliver bad newsand even good


serike

  • Member
  • Posts: 542
Reply 2 on: Jun 23, 2018
:D TYSM

anyusername12131

  • Member
  • Posts: 327
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

According to animal studies, the typical American diet is damaging to the liver and may result in allergies, low energy, digestive problems, and a lack of ability to detoxify harmful substances.

Did you know?

To combat osteoporosis, changes in lifestyle and diet are recommended. At-risk patients should include 1,200 to 1,500 mg of calcium daily either via dietary means or with supplements.

Did you know?

It is difficult to obtain enough calcium without consuming milk or other dairy foods.

Did you know?

Looking at the sun may not only cause headache and distort your vision temporarily, but it can also cause permanent eye damage. Any exposure to sunlight adds to the cumulative effects of ultraviolet (UV) radiation on your eyes. UV exposure has been linked to eye disorders such as macular degeneration, solar retinitis, and corneal dystrophies.

Did you know?

Stroke kills people from all ethnic backgrounds, but the people at highest risk for fatal strokes are: black men, black women, Asian men, white men, and white women.

The human birth process as an example of positive feedback. The human birth process as an example of positive feedback.
Aerial and close-up views of a large biodiversity experiment in Cedar Creek, Minnesota. Each of the Aerial and close-up views of a large biodiversity experiment in Cedar Creek, Minnesota. Each of the
Aerial and close-up views of a large biodiversity experiment in Cedar Creek, Minnesota. Each of the Aerial and close-up views of a large biodiversity experiment in Cedar Creek, Minnesota. Each of the
(A) Scratch test; patient is exposed to allergens through a light scratch on the skin; (B) Positive (A) Scratch test; patient is exposed to allergens through a light scratch on the skin; (B) Positive
Close-ups of Jupiter’s Atmosphere Close-ups of Jupiter’s Atmosphere
For kinship analyses buccal swabs from close family are taken for comparison. For kinship analyses buccal swabs from close family are taken for comparison.
Video: Neurotransmission at chemical synapses & Excitory and inhibitory potentials

For a complete list of videos, visit our video library