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Author Question: According to David Novak, Chairman, CEO, and President of Yum Brands, what is the best way to give ... (Read 106 times)

codyclark

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on: Jun 23, 2018
According to David Novak, Chairman, CEO, and President of Yum Brands, what is the best way to give feedback? ?
 
  A) Start with the most negative information first.
  B) Start by identifying what is being done well.
  C) Include transition words such as and or but.
  D) Mix negative feedback between positive feedback.
  E) Start with the most positive comments first.

Question 2

Genuine requests for information and opinion fall under the category of ________ questions.
 
  A) accusatory
  B) trigger
  C) authentic
  D) biased
  E) symbolic


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kingdude89

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer:
Explanation: B) David C. Novak's advice is to start out positively and avoid the word but. If you start out by giving people credit for what they do well, that makes them very receptive for feedback. According to Novak, if you then preface the constructive criticism with but instead of and, it throws all the appreciation out the window.

Answer to Question 2

Answer: C
Explanation: C) Genuine requests for information and opinion are authentic questions.


codyclark

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Reply #2 on: Jun 23, 2018
Thank you :)


kingdude89

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Reply #3 on: Jun 23, 2018
Happy to help you


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