Because routine messages are so common in business, it is not ...

[james9437]

Because routine messages are so common in business, it is not necessary to pay attention to your tone when writing them.
 
  Indicate whether the statement is true or false.

Question 2

When making a direct request, state what you want in the first sentence or two and then follow with an explanation.
 
  Indicate whether the statement is true or false.

[dudman123]

Answer to Question 1

Answer: FALSE
Explanation: Tone is important in all business correspondence. For a simple message, your tone should be polite, friendly, and respectful. Never use a tone that makes your request sound like a demand.

Answer to Question 2

Answer: TRUE
Explanation: Your first paragraph should specify exactly what you need. Details and justification for your request should be reserved for the paragraph that follows.

[james9437]

Thanks for the timely response, appreciate it

[scikid]

Gracias!