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Author Question: One of the most difficult types of objections to overcome is one based on _____. A) the price of a ... (Read 78 times)

Marty

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on: Jun 28, 2018
One of the most difficult types of objections to overcome is one based on _____.
 A) the price of a product
  B) the quality of a product
  C) the performance of a product
  D) a buyer's loyalty to a competitor
  E) a buyer's need for a product

Question 2

The component of a firm's service quality information system that assesses the firm's and competitor's service quality ratings is:
 A) solicitation of customer complaints.
  B) customer focus group interviews.
  C) employee surveys.
  D) mystery shopping.
  E) total market service quality survey.


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ErinKing

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Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

E


Marty

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Reply 2 on: Jun 28, 2018
Thanks for the timely response, appreciate it

ryhom

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Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

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