One of the major factors driving desired service expectations is: ...

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One of the major factors driving desired service expectations is:
 A) predicted service.
  B) the customer's personal service philosophies.
  C) adequate service.
  D) transitory service intensifiers.
  E) perceived service alternatives.

Question 2

Which stage of the product life cycle has (1 ) establishing a strong, defensible market position, and (2 ) achieving financial objectives that repay investment as its main priorities?
 A) Introduction
  B) Growth
  C) Maturity
  D) Development
  E) Decline

[xthemafja]

Answer to Question 1

B

Answer to Question 2

B

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Thanks for the timely response, appreciate it

[Zebsrer]

TYSM